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Utility Billing Assistance Programs
Having trouble paying your utility bill?
Residents facing financial hardship can stay connected to City utility services through the CARES Act Utility Relief Utility Program, the SOS Western Lane County Utility Voucher Program, or our convenient payment arrangements.
Find a short summary of the three assistance options below. Please read the full details on each program to determine if you qualify and learn how to apply. Click on the headings for each program to view more detail.
| SOS Western Lane County Utility Voucher Program | Payment Arrangements | Low-Income Household Water Assistance Program (LIHWA) |
|---|---|---|
| Florence residents who need help paying a current or past-due utility bill. | Florence residents who need help paying a current or past-due bill. | Florence residents who need help paying a current, past-due or future utility bills. |
| Participate in government assistance programs or have earned at or below 185% of the Federal Poverty Limit for the past 60 days. | You have not defaulted on a prior payment plan within the last 12 months. | LIHWA assistance payments will be paid directly to these utilities on behalf of eligible households to reconnect services, avert disconnection of services, and pay arrearages and current charges. |
| You do not have a past-due account sent to debt collection. |
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SOS western lane county Utility Voucher Program
Customers who are struggling to pay their City services utility bills can seek financial assistance. Siuslaw Outreach Services (SOS) provides a voucher program for individuals struggling to pay their utility bills. The assistance is based on the circumstances of the need and whether the assistance can help get the applicant into a state of self -sufficiency. For more details, contact Siuslaw Outreach Services at https://florencesos.org or 541-997-2816.
SIUSLAW OUTREACH SERVICES (SOS) CONTACT
City of Florence Payment Arrangements
Flexible payment plans help you pay off a past-due and/or current utility bill in ways that work for your budget and schedule. Contact the City of Florence Utility Billing Clerk for more information at 541-997-3436.
FLEXIBLE PAYMENT PLAN ELIGIBILITY
REQUEST A FLEXIBLE PAYMENT PLAN
LOW-INCOME HOUSEHOLD WATER ASSISTANCE (LIHWA)
The Low-Income Household Water Assistance (LIHWA) Program is designed to provide low-income households with assistance for their drinking water and wastewater services costs. Households who are at or below 60% State Median Income (SMI) are income eligible for the program. Income documentation required is similar to that of the Low-Income Home Energy Assistance Program (LIHEAP).
Eligible water and wastewater utilities include those who provide service to permanent residential communities. LIHWA assistance payments will be paid directly to these utilities on behalf of eligible households to reconnect services, avert disconnection of services, and pay arrearages and current charges. Households who rent and pay their landlord or management agent for water and wastewater charges are encouraged to apply, as they may still be eligible for LIHWA assistance.
Households seeking water and wastewater bill assistance should apply through their local Community Action Agency.
Supporting Documents
Payment Arrangement Eligibility (41 KB) 
