City Services (Utility Billing)

MAY1, 2023 BILLING RATE INCREASE

Billing Policies

Starting New Service

Discontinuing Water Service

Billing and Rates

Possible Leaks

Supporting Documents

I Need Help Paying My Bill

May 1, 2023 BILLING RATE INCREASE

On April 3, 2023, the Florence City Council reviewed and approved a rate increase of 5.8% for City Services utilities including water, wastewater, stormwater, and street maintenance fees. Beginning May 1, 2023, the rates for these services will increase 5.8% in alignment with the adopted budget for the 2021-2023 biennium. 

The new rates will become effective on May 1, 2023, and will be reflected in the rates charged on your May 2023 City Services bill that you will receive at the beginning of June.

The last utility rate increase of 5% was implemented on March 7, 2022. Previous to this last increase, City Council made the choice not to increase rates for two years due to the pandemic emergency.

The tables below represent how your utility bill will be affected by this increase:

For more information on utility rates and other fees in general, please visit the City’s website at www.ci.florence.or.us/administrative-services/fee-schedule.

Billing Policies

• Your City Services Bill will serve as a shut-off notice and will include the past due amount and the final date to pay to avoid shut-off.
• If bills are not paid by the date due, a $6.00 late fee will be accessed.
• NSF payments will be charged a fee of $38.25.
• A delinquency fee of $44 will be charged to reestablish service after a shut off for non-payment.
• The City will mail a final calculated bill after service termination.
• Accounts past due in excess of 120 days will be sent to collections.

It is very important that customers update their mailing address and phone number with the City whenever it changes.  Customers may also sign up with Xpress Bill Pay and receive email notification of new bills and manage their payments online.

If you have any questions about these policies or about your account, you can call 541-997-3436.

Announcing... The Easiest way to Pay your Utility Bill. The City of Florence recently teamed up with Xpress Bill Pay. To find out more about this new feature and other payment options click on the Payment Options link.

The City of Florence provides the water, sewer, stormwater and street services for all citizens within the city limits. See the supporting documents section below for answers to FAQ's and to download commonly used forms. 

Starting New Service

If you are new to the area, or have just recently moved into a new house, you will need to have water service started in your name. The Administrative Services Department would be more than happy to answer your questions or concerns. You'll need to complete the following steps:

* Call the Utility Billing Department at 541-997-3436 or stop by City Hall. 

* A $22.00 processing fee will be added to your first bill.

Discontinuing Water Service

In order to discontinue your existing water service, please call city hall, 541-997-3436 option 2. Please contact City Hall three business days prior to service stop date.

Billing and Rates

We bill on a monthly basis on the first of every month for services provided the previous month. Bills are always due on the 15th of each month. Please see the Rate Schedule for rates, including the base fees.

Possible Leaks

A portion of your bill is based on usage. (Residential = water, Commercial = water & sewer) A drippy faucet or running toilet can run your bill up surprisingly high, as can excess watering during the summer months. If you note an increase in your bill and there has been no leaks or excess usage, there is a possibility that you may have a leak in the lines. Please contact us and we will send someone out, at no charge, to assess the situation and notify you if any repairs need to be made. Please see the City Code for details.