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City Services Bills Update - May 16, 2018
As we shared on May 1st and May 7th, the City of Florence is currently updating our water meter system throughout the City to a radio frequency based automatic meter reading system. Staff have completed their review of each of the 3,600 residential accounts.
Residential bills will be mailed out on today, May 16th and customers should begin receiving them tomorrow. Electronic bills were distributed through Xpress Bill Bay this morning, May 16th. To view your bill online, visit https://www.xpressbillpay.com/#/?org=florenceor.
The City will not be charging late fees or processing shut offs during May due to the bills being delayed. The due date on the bills has been changed to May 29th for this month.
Staff is now proceeding with their review of commercial accounts. We will provide an update on when those commercial accounts can expect to receive their bills.
If you have questions about your City Services Bill, please contact the City at 541-997-3436. We appreciate the continued patience and understanding from the community as we work to assure accuracy of this new system.
For more information on the upgraded radio frequency based water meter reading system, please visit www.ci.florence.or.us/publicworks/water-meter-change-out-program-update.
